At 299det, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.
Your Privacy at a Glance
Six key principles that guide how 299det collects, uses, and protects your personal information.
299det only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it — if we don't need it, we don't ask for it.
All personal and financial data transmitted between your device and the 299det platform is protected with industry-standard TLS encryption. Your data is stored on secure servers with strict access controls and regular security audits.
299det does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the 299det ecosystem and is only shared where strictly necessary to operate the platform.
You have the right to access, correct, and request deletion of your personal data held by 299det. You can also object to certain types of processing. We take these rights seriously and will respond to all valid requests promptly.
299det uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used. We explain exactly which cookies we use and why — and you can manage your cookie preferences at any time.
299det does not hold your data indefinitely. We have clear retention periods for each category of data we collect, and we delete or anonymise data once it is no longer needed for the purpose it was collected for.
This Privacy Policy explains how 299det ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the 299det website, mobile app, and related services. It applies to all personal data we hold about you, regardless of how it was collected.
At 299det, we understand that privacy matters deeply to our players in Bangladesh. When you share your personal information with us — whether during registration, when making a deposit, or when contacting our support team — you're trusting us to handle it responsibly. We take that trust seriously, and this policy is our commitment to being transparent about exactly what we do with your data.
Scope: This Privacy Policy applies to all users of the 299det platform, including registered players, visitors who browse without registering, and anyone who contacts the 299det support team. By using 299det, you acknowledge that you have read and understood this policy.
This policy should be read alongside the 299det Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the complete framework governing your relationship with 299det. If you have any questions about this policy or how we handle your data, please contact us using the contact details in Section 12.
299det collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party sources such as payment processors. Here is a clear breakdown of what we collect and when.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | During registration and KYC verification |
| Contact Data | Mobile number, email address | During registration and account updates |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | During deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatically when you access the platform |
| Usage Data | Games played, bets placed, session duration, login times | Automatically during platform use |
| Communications Data | Live chat transcripts, support emails, feedback | When you contact 299det support |
Sensitive Data: 299det does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If you voluntarily share such information with our support team, we will handle it with the highest level of care and will not use it for any purpose other than addressing your specific query.
Every piece of data that 299det collects is used for a specific, legitimate purpose. We do not process your personal data in ways that are incompatible with the reasons it was originally collected. Below is a clear explanation of how we use each type of data.
No Profiling for Third Parties: 299det does not build profiles of our players for sale to third-party advertisers or data brokers. Any profiling we do is strictly for the purpose of improving your experience on the 299det platform and fulfilling our legal obligations.
299det processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Where we rely on legitimate interests as our legal basis, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test we have carried out, please contact us using the details in Section 12.
299det does not sell your personal data. We share your data only where it is necessary to operate the platform, comply with legal requirements, or protect the safety and security of our players. The following categories of third parties may receive your personal data:
International Transfers: Some of our third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, 299det ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law.
The 299det website and mobile app use cookies and similar tracking technologies to provide a better experience, keep you logged in, and understand how the platform is being used. Here is a plain-language explanation of the cookies we use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain your session, and enable core platform functions | No — required for the platform to work |
| Preference Cookies | Remember your language, display settings, and game preferences | Yes — via browser settings |
| Analytics Cookies | Collect anonymised data about how players use the platform to help us improve it | Yes — via cookie preferences |
| Security Cookies | Detect and prevent fraudulent activity and unauthorised access | No — required for platform security |
You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect some features of the 299det platform. We do not use third-party advertising cookies or tracking pixels that share your data with external advertisers.
299det retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
After Retention Period: Once the applicable retention period has expired, 299det will securely delete or anonymise your personal data so that it can no longer be linked back to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.
Protecting your personal data is a top priority at 299det. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:
While 299det takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately. In the event of a data breach that is likely to affect your rights and freedoms, 299det will notify you and the relevant authorities as required by law.
Your Role in Security: You also play an important part in keeping your data safe. Use a strong, unique password for your 299det account, do not share your login credentials with anyone, and always log out when using a shared device. If you receive any suspicious communication claiming to be from 299det, do not click any links — contact us directly to verify.
As a 299det player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights and will respond to all valid requests within a reasonable timeframe — typically within 30 days.
To exercise any of these rights, please contact the 299det privacy team using the details in Section 12. We may need to verify your identity before processing your request. There is no charge for exercising your rights, though we may charge a reasonable fee if requests are manifestly unfounded or excessive.
The 299det platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered an account or provided personal data to 299det, please contact us immediately using the details in Section 12.
Upon receiving a verified report that a minor has registered an account, 299det will immediately close the account, delete all associated personal data, and return any deposited funds to the payment method used. We take the protection of minors very seriously and have age verification measures in place during the registration process to prevent underage access.
Parental Controls: If you share a device with a minor, we strongly recommend using parental control software to prevent access to the 299det platform. You should also ensure that your 299det login credentials are not accessible to anyone under 18 in your household.
299det may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players via email or an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how 299det protects your personal data. Your continued use of the platform after any update constitutes your acknowledgement of the revised policy.
If a proposed change to this policy would materially affect how we use your personal data in a way that requires your consent, we will seek that consent before the change takes effect. You will always have the option to close your account if you do not agree with any updated version of this policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 299det handles your personal data, please get in touch. Our team is available 24 hours a day, 7 days a week.
We're Listening: Privacy concerns are taken seriously at 299det. If you raise a concern with us and feel it has not been adequately addressed, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We would always prefer to resolve any issue directly, so please reach out to us first.